Shipping Policy

(Applicable to cyberfin.com.my orders, if physical products are offered)

Last Updated: June 2026

1. GENERAL

Cyberfin primarily provides digital content and services.

This Shipping Policy applies only to physical products, if and when such products (e.g., merchandise, collectibles, or promotional items) are made available for purchase.

2. PROCESSING TIME

All orders are processed within 3 to 7 business days, unless otherwise stated.

Processing includes:

order verification
packaging
preparation for shipment

Orders are not processed on:

weekends
public holidays

Delays may occur during peak periods or due to unforeseen circumstances.

3. SHIPPING METHODS

Shipping is carried out through third-party logistics providers.

Available methods and estimated delivery times:

Standard Shipping (Malaysia): 3–7 business days
International Shipping: 7–21 business days (depending on destination)

Delivery times are estimates and may vary based on location and courier performance.

4. SHIPPING FEES

Shipping fees are calculated at checkout based on:

delivery location
order size and weight
selected shipping method

All applicable charges will be displayed before payment is completed.

5. ORDER TRACKING

If tracking is available, you will receive a tracking number once your order has been shipped.

Cyberfin is not responsible for delays caused by:

courier services
customs clearance
local delivery disruptions

6. INTERNATIONAL SHIPPING

For orders shipped outside Malaysia:

customs duties, taxes, and import fees may apply
these charges are determined by the destination country

The customer is responsible for any additional fees imposed by local authorities.

7. DELIVERY ISSUES

In the event of delivery issues, including:

lost packages
damaged items
incorrect delivery

you must contact Cyberfin within 7 days of delivery (or expected delivery date).

Cyberfin will assess each case and provide reasonable assistance, which may include:

replacement
investigation with courier provider

8. INCORRECT ADDRESS

Customers are responsible for providing accurate shipping information.

Cyberfin is not liable for:

delays
failed delivery
additional shipping charges

caused by incorrect or incomplete addresses.

9. NON-DELIVERABLE PACKAGES

If a package is returned due to:

incorrect address
failure to collect
refused delivery

the customer may be required to pay additional shipping fees for reshipment.

Refunds for unclaimed packages are not guaranteed.

10. DIGITAL PRODUCTS

All digital content and services, including:

subscriptions
access-based content
interactive experiences

are delivered electronically and are not subject to shipping.

11. POLICY UPDATES

Cyberfin reserves the right to update or modify this Shipping Policy at any time.

Changes will take effect upon publication on the website.

12. CONTACT INFORMATION

For shipping-related inquiries, please contact:

Email: akemrosman@cyberfin.com.my
Website: https://www.cyberfin.com.my/