​

(Applicable to cyberfin.com.my subscriptions and purchases)

Last Updated: June 2026

1. GENERAL POLICY

All purchases and subscriptions made through cyberfin.com.my are subject to this Refund Policy.

By completing a purchase, you acknowledge and agree that all transactions are processed according to the terms stated below.

2. SUBSCRIPTION PAYMENTS

Cyberfin operates on a subscription-based access model, including but not limited to:

• Operator Access

• Analyst Access

• Command Access

All subscriptions are billed on a recurring monthly basis unless otherwise stated.

3. NO REFUND POLICY

All payments made for subscriptions are non-refundable, including:

• partially used billing periods

• unused access time

• failure to cancel before renewal

Once a payment has been successfully processed, it cannot be reversed.

4. CANCELLATION POLICY

You may cancel your subscription at any time.

Upon cancellation:

• access will remain active until the end of the current billing cycle

• no further charges will be applied after the billing period ends

Cancellation does not entitle you to a refund for the remaining time in the subscription period.

5. EXCEPTIONS

Refunds may only be considered under the following limited conditions:

• duplicate or accidental charges

• payment processing errors

• unauthorized transactions (subject to verification)

All refund requests are reviewed on a case-by-case basis and are not guaranteed.

6. DIGITAL CONTENT POLICY

Cyberfin provides digital content and interactive experiences, which are:

• accessible immediately upon purchase or subscription

• non-tangible and irreversible once accessed

As such, refunds are not provided for:

• dissatisfaction with content

• lack of use or engagement

• changes in personal preference

7. TECHNICAL ISSUES

In the event of technical issues that significantly affect access:

• users are encouraged to contact Cyberfin support

• reasonable efforts will be made to resolve the issue

Refunds will not be automatically issued for temporary service interruptions.

8. PAYMENT DISPUTES

If you believe a charge has been made in error, you must contact Cyberfin support before initiating any chargeback or dispute with your payment provider.

Unauthorized disputes may result in:

• suspension of access

• account restrictions

9. POLICY CHANGES

Cyberfin reserves the right to update or modify this Refund Policy at any time.

Any updates will be reflected with a revised “Last Updated” date.

10. CONTACT INFORMATION

For refund-related inquiries or requests, please contact:

Email: akemrosman@cyberfin.com.my
Website: https://www.cyberfin.com.my/